We recently asked our MSP customers a simple question: How are we doing?
Surveys can be a gamble, but the results were clear. They scored us 9.2 out of 10 across the board. Not bad for a bunch of cloud nerds who actually enjoy talking about FinOps. Here’s what stood out:
FinOps Impact
Cloud bills are confusing. (That’s us being polite.) Our FinOps team helps customers cut through the noise, understand where the money’s going, and make smarter decisions. The verdict? Customers said the impact was real, fewer surprises, more control.
Support Team Professionalism
Nobody likes waiting in line, especially not when something’s broken. Our support team earned high marks for professionalism, expertise, and generally making problems disappear faster than you can say “ticket resolved.”
Likelihood to Recommend
The ultimate test: would our customers actually recommend us? Turns out, yes. A lot. That kind of trust doesn’t come easy, and it’s the clearest sign we’re doing what an MSP should: making life easier, not harder.
So What Does 9.2 Mean?
It means we’re delivering the kind of value customers notice, measure, and appreciate. It means FinOps isn’t just theory, and support isn’t just lip service. It means our customers believe in what we’re building together.
And to be honest? That’s the only scorecard that matters.