Powering NICE’s Education Services with Microsoft Azure

Revolutionizing Training with TeraSky’s Innovative Solution

The Background

NICE Ltd. is a global leader in customer experience solutions, combining CRM, AI, and workforce management tools across industries such as financial services and healthcare. Their education department delivers hands-on product training through specialized laboratory environments. To ensure consistent, high-quality training experiences, NICE requires a modern and flexible infrastructure.

The Challenge

NICE’s education department sought to move its training infrastructure to the cloud. While their previous on-premises system supported training delivery, it lacked the scalability and ease of use needed to meet growing demand. The new solution had to maintain all administrative functions while simplifying the process for instructors.

The Solution

TeraSky designed a streamlined cloud environment using Microsoft Azure, creating a sophisticated yet user-friendly training platform. The system introduced “Lab on Click” functionality, enabling instructors to deploy training environments instantly through a simple interface. Automation ensures that labs are provisioned quickly and consistently, reducing setup time and minimizing maintenance overhead.

“Our solution balances advanced infrastructure with simple operation,” explained Uri Menukhin, VP Cloud Engineering at TeraSky. “Instructors can focus on teaching while the system takes care of the technical complexity behind the scenes.”

The Bottom Line

TeraSky’s expert use of Microsoft’s scalable platform transformed NICE’s education services through a successful cloud migration. The “Lab on Click” functionality allows instructors to launch labs on demand without technical support, while automation has streamlined operations. Most importantly, NICE achieved its cloud migration goals quickly and efficiently, maintaining seamless service delivery.

“TeraSky’s expertise in Azure and cloud migrations gave us exactly what we needed,” says Erez Barazani, Global Director, Information Technology of Cloud Services at Nice. “Our instructors can focus on teaching, and we can scale our training program as demand grows.”

For NICE, this cloud-based approach to educational lab management has created a foundation for scalable, efficient training delivery that aligns perfectly with their strategic cloud initiatives.