Case Studies
5 June, 2025
The Background
A well-known customer engagement software solutions provider must ensure their products work smoothly with the full spectrum of tools their end users already use. To do so, they manage a complex system for building internal testing areas (labs) with a wide range of technologies. To improve their own efficiency and deliver their solutions faster, they needed a way to fully streamline this process.
The Challenge
The company needed a single, easy-to-use system to automate lab provisioning. Their ideal solution would offer:
- User-friendly Interface: Both a UI portal for easy interaction and a robust API for programmatic access.
- Automation Engine: A powerful engine to execute provisioning tasks efficiently.
- Dynamic Code Platform: A platform allowing flexible and adaptable code development.
- Network Integration: Integration with NSX-T for creating on-demand, restricted lab networks.
- Multi-Cloud Support: The ability to provision labs across both vSphere on-premises and AWS cloud environments.
To achieve all of this, an innovative but reliable approach was crucial to bring everything together. That’s when they came to TeraSky.
The Solution
TeraSky used vRealize Automation to provide a complete answer to these issues. They implemented, configured, and developed a single solution based on vRA that provided a unified platform to manage lab provisioning in diverse architectures, orchestrate tasks, and integrate seamlessly with their existing systems.
According to Yev Berman, Director of Private Cloud Delivery at TeraSky, “The ability of vRealize Automation to allow systems to more effectively ‘talk to’ one another suggested it was the best choice to streamline their infrastructure management and boost overall security posture.”
The new solution facilitated the provisioning of around 4,500 virtual machines daily while improving the deployment success rates by an additional 7% and reducing deployment downtime by 20% – a significant boost in both efficiency and scalability. Finally, by following common connection standards, TeraSky gave the client a system that was both flexible and easy to use with other programs. In turn, the client’s DevOps team was able to provide their internal clients with a UI portal and API gateway to consume labs that integrated with the third-party orchestrator, Jenkins, and run their pipelines on demand.
The Bottom Line
After using the new system, these customer engagement software specialists saw undeniable improvements and substantial operational gains. With vRealize Automation, they were able to offer a user-friendly portal and API gateway to their engineers, making them more responsive and productive. “We were looking for something comprehensive that could seamlessly integrate various technologies and clarify our management processes,” said a company executive. “TeraSky’s vRealize Automation not only met our immediate needs but also provided a scalable and adaptable foundation for future growth and innovation.”